Privacy Policy
Effective Date: February 15, 2026
Knol ("we", "us", "our", or "Company") operates the Knol website and services (collectively, the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information Collection
1.1 Information You Provide
We collect information you voluntarily provide when you interact with our Service, including:
- Account information (name, email, organization)
- API keys and credentials you generate
- Memory and knowledge graph data you store
- Messages, feedback, and support inquiries
- Payment information (processed securely via third-party providers)
1.2 Automatically Collected Information
When you access our Service, we automatically collect certain information about your device and usage:
- Log data (IP address, browser type, pages visited, time and date)
- Device information (operating system, device type, unique identifiers)
- Usage analytics (features used, API call patterns, performance metrics)
- Cookies and similar tracking technologies
2. Data Storage and Security
Your data is stored securely in encrypted PostgreSQL databases hosted on reliable infrastructure. We implement:
- End-to-end encryption for sensitive data
- TLS/SSL encryption for data in transit
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Automated backups and disaster recovery procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
3. Use of Data
We use the collected data for purposes including:
- Providing, maintaining, and improving the Service
- Processing transactions and sending related information
- Sending technical notices, support messages, and administrative updates
- Responding to your comments, questions, and requests
- Monitoring usage patterns to detect and prevent fraud or abuse
- Analyzing aggregated, non-personally identifiable data to improve our Service
- Complying with legal obligations and enforcing our Terms of Service
4. Third-Party Services
We may share your data with trusted third-party service providers who assist us in operating our website and Service:
- Cloud infrastructure providers (hosting, storage, databases)
- Payment processors (for billing and transactions)
- Analytics providers (to understand usage patterns)
- Customer support platforms (to assist with your inquiries)
- Security and monitoring services
These providers are contractually obligated to use your data only as necessary to provide services to us and maintain strict confidentiality.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze Service usage. Cookies are small data files stored on your device that help us:
- Remember your preferences and login information
- Understand how you use the Service
- Deliver personalized content and advertising
- Detect and prevent security threats
You can control cookies through your browser settings. However, disabling cookies may limit functionality. We do not respond to "Do Not Track" signals at this time.
6. Your Rights and Choices
Depending on your location (particularly if you are in the EU, California, or other regions with privacy laws), you may have the following rights:
- Right to access: Request a copy of your personal data
- Right to correction: Request correction of inaccurate data
- Right to deletion: Request deletion of your data (subject to legal holds)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Opt-out of specific data processing activities
- Right to withdraw consent: Withdraw consent for processing at any time
To exercise these rights, contact us at hello@aiknol.com with details of your request.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account, we securely delete your data within 30 days, except where required to retain data for legal, accounting, or security purposes. Aggregated, anonymized data may be retained indefinitely.
8. International Data Transfers
Your information may be transferred to and maintained on computers and servers outside of your state, province, country or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, we transfer the data to the United States and process it there. By providing such information, you consent to this transfer.
9. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date" at the top. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: